Secure Online Shopping

Sales Policies

• Actual shipping charges will be added to the order total except as noted otherwise.
• A confirmation e-mail / fax will specify shipping charges for the order.
• Parcel Orders ship Fedexground (cheaper and more reliable than UPS).
• Shipping cost will not exceed published Fedexground rate for an originating zip of 01605 and actual weight of order being shipped.
• We do not apply handling charges or other surcharges to the published rates.
• Multi-carton orders are consolidated to minimize shipping cost.
• Parcels shipped via other carriers may incur additional handling charges.
• Large orders ship LTL motorfreight when appropriate.

• Orders of $100 or less are covered by our unconditional 30 day return policy. Simply contact us within 30 days of receipt of your shipment, toll-free at 1-888-366-8646 or via email at returns@quadroframes.com to arrange for return. Returned product must be in useable condition for a refund to be issued. We will pay for return shipping charges, however, outgoing shipping charges will not be re-imbursed.
• Orders over $100 can be returned strictly at our discretion.   If there is any doubt on the suitability of our products for a particular application we recommend a small ($100 or less), risk free initial purchase.
• Authorized returns will be subject to a 25% re-stocking fee .
• Product must be in usable condition to receive credit.
• Outgoing shipping charges are NOT re-imbursed.
• Customer pays for return shipping charges.

• ONLINE ORDERS are processed on a Secure Web Site (SSL).
• Credit Cards are billed no sooner than 48   hours before orders ship.
• Net 30 terms are available on approved credit.
• We do NOT accept COD orders.
• Orders paid by personal check will ship when funds clear, this may take 7-10 working days.

• Because orders often include fragile material (glass etc.), it is impossible to completely avoid shipping damage.
• CUSTOMERS ARE EXPECTED TO INSPECT ALL PACKAGES AND REPORT DAMAGES WITHIN 7 DAYS OF RECEIPT!
• Damaged goods should NOT be discarded until we have been informed.  If damage is extensive we reserve the right to file claim with the carrier who may retrieve the damaged goods for inspection.
• We will issue a full refund or replace at no charge all damaged product reported within the specified period.
• Defective product is replaced free of charge, however, we reserve the right to inspect defective product before replacing.

• Due to the large number of requests we do not provide free samples.
• Sample packs are available for a $5 fee which is refunded on the first purchase.

• Sold in full cases only.
• Minimum order is 1 case.  For smaller orders contact us for a retailer in your area.
• If we do not have a retailer in your area for a particular style of product we can supply small orders directly.  Contact us for a quote.
• Frames are fully functional and include all components, however, they are NOT packaged for individual retail sale.

• Customer information is kept confidential, we do not sell mailing lists to 3rd parties.